How can I get in touch if I have a question about my order?

The best way to reach our customer service team for order-related questions is by emailing us at service@beckyscharms.com. You can also use our live chat feature during our opening hours for immediate assistance.

What are your customer service hours for live chat?

Our live chat is available to help you straight away during these hours (GMT): Sunday from 12:30pm to 9:00pm, Monday to Thursday from 9:30am to 9:00pm, and Friday from 9:30am to 2:30pm. Please note, we are closed on Saturdays and bank holidays.

I'm a blogger and want to feature Becky's Charms. Who should I contact?

For any press, media, or blogger inquiries, please send us a direct message on Instagram to our handle @beckyscharms. We love hearing from potential collaborators!

What if I need to contact you outside of your live chat hours?

No problem at all! If you can't reach us via live chat, simply send an email to service@beckyscharms.com with your query. We'll do our best to respond as quickly as possible during our operating hours.

Contact Us | Get in Touch with Our Customer Support

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